"CRMatic has been very responsive to any requests at all hours of the day.
We certainly would not have made it through the upgrade without the tremendous
effort from CRMatic."
-Gardner Dudley,
VP Operations & Technology -
Network International, Inc.
Support
CRMatic offers its customers a full range of support options. We work closely
with you to answer any question or solve anyproblem.
Support Hours
Monday through Friday 8:00AM - 5:00PM CST.
On-Demand Support
Clients can contact CRMatic anytime during normal business hours for support.
On-demand support will be billed in quarter hour increments per our standard
billing rates.
Support Packages
Support packages provide companies with a low cost option to help maintain and
improve their CRM system. Package hours can be used for general support, custom
development, user training, or whatever your organizational needs.
Package
Hours Per Month
Onsite Support*
Estimated Cost Per Month
Package Price Per Month
Bronze
20
0 days / month
$2,500
6 months: $2,000
12 months: $1,900
Silver
40
1 day / month
$5,000
6 months: $3,750
12 months: $3,600
Gold
80
3 days / month
$10,000
6 months: $6,500
12 months: $6,300
Platinum
120
5 days / month
$15,000
6 months: $8,500
12 months: $8,250
*Onsite Support will be provided at no additional cost for clients local to
Houston, TX. Clients outside the Houston area will be responsible for
travel and lodging expenses for CRMatic consultants.
Live Chat
Telephone Support
Support personnel will talk you through any technical difficulties. We provide prompt response, almost always surpassing the level of support provided by software vendors. Call 713-623-1711
E-Mail Support
Build an in-house knowledge base by submitting your support questions via e-mail and receiving instructions electronically. Simply send an e-mail question to support@crmatic.com. Our support personnel will respond quickly. Send an E-Mail Request Now
Remote Access Support
If requested, CRMatic personnel can dial directly into your network and work on your system remotely. We use industry leading remote access software to enable our support personnel to assist you right away without waiting for an on-site support visit. Its fast, easy and convenient!
On Site Support
CRMatic personnel are available for technical support and services at your location. Because we are accustomed to working with national accounts, our technical staff is available to travel to your office, regardless of location.
